Frequently Asked Questions

TBGC! Services

Buffet | Family Style | Plated | Bar and Beverage Services

EVENT PLANNING

  • Each event inquiry will be assigned a TBGC! Catering Coordinator

  • Our Catering Coordinators are responsible for:

    • Menu Production

    • Catering Logistics

    • Staffing ( for food and full service only)

    • Rentals

    • Day of Execution

  • For any extensive event planning services additional fees may apply

CANCELLATIONS

  • In the event of a cancellation, TBGC! Holds 25% of your total invoice as a cancellation fee.

  • Cancellations within seven business days of an event, your deposit is no longer refundable.

  • Cancellations within 72 hours of the event incur a fee for food, service, and rental restocking.

  • In the event of a cancellation outside of 7 business days; deposits may be applied to another event as a credit.

  • The reapplication of event credit must be applied within a year fro the confirmed event date.

CONFIRMATION & DEPOSITS

  • 25% of the food & beverage invoice, is required to confirm your date. (Deposit)

  • The deposit payment confirms your event.

  • An event is not confirmed until we receive your deposit.

  • Prior to the receipt of your deposit, your date is subject to booking.

  • The remaining balance is due on the date of your event, prior to service

  • Post-event adjustments? TBGC! will send an updated invoice following your event.

  • Post-event balance is due within 3 days upon receipt of your final invoice.

  • Payments outside of the 3-day window may incur late fees.

payments

That Brown Girl Cooks! ACCEPTS

  • Checks

  • E-Checks transactions under $2,000

  • ACH

  • Zelle

  • Mastercard, Visa, Discover & America Express

ADJUSTMENTS

  • Once an event is confirmed (deposit is paid), the minimum person count is set!

  • You may increase your count; 7 business days prior to your event.

  • If changes to the menu are required, requests must be submitted at least 7 business days prior to the event.

  • No menu changes can be made within 7 business days of the event.

STAFFING: SEVERS, BARTENDERS AND MORE!

  • Staffing times are estimated and are subject to change

  • Final Staffing bill will be reflected in the final invoice

  • Post-event may reflect an increase in your total invoice

  • Additional staffing needs to be requested 7 days before your event

BEVERAGE PROGRAM

  • TBGC! Features a specialty beverage service curated by: Brown Liquor Cocktail Co.

  • We can offer a standard menu or have our experts create a customized specialty menu.

  • Beverage totals are estimated; the final invoice is based on consumption.

  • Your 50% establishes your beverage minimum.

production fee (22%)

Each catering event takes a considerable amount of coordination, planning, and management to ensure your event's success. Our service staff operates on the front lines catering to your needs. Our administrative and kitchen staff sets the foundation for a smooth & and well-maintained event. It includes our travel time, gas, propane, all the onsite service including setting up chafing units, serving ware, buffet table linens, etc., clean up, and all the equipment needed to successfully cater your event. Staffing is a big part of the event production as well. Additional fees may apply for Event Production.

GRATUITY

Automatic gratuity is not included in our catering proposals unless requested. If you would like to tip the service staff, you may do so upon signing of your catering agreement, at the event, or afterward at your sole discretion. If you do choose to include a gratuity in advance, please indicate the dollar amount or percentage of subtotal with your Event Coordinator.